Welcome to the Help Center!

Activate / Inactivate User

How can I change the status of a user? Below are the steps to changing a users status from Active to Inactive and vice versa. To change an active user to an inactive user (or vice versa) go to: Staff Module Staff Directory...

Paid Holidays

How do I add Paid Holidays to PurelyHR?  Learn how to add multiple, single and modify paid holidays from your Staff Module.  Here’s how to add multiple Paid Holidays Select the Staff Module  Select Paid Holidays Select Import Holidays Choose the Year Choose t...

Adding iCal to Microsoft Outlook

How can I add my Time-Off Calendar into my Microsoft Outlook Calendar? Adding your iCalendar to Microsoft Outlook is an easy 2 step process. Keep in mind that it can take several minutes for the calendar to populate in your personal calendar. Also, be aware that your unique...

Finding Your Login URL

How can I found my URL to login into PurelyHR? Upon creating your account, you should have received a Welcome Email, which contained your login URL. If you did not receive that Welcome email for any reasons simply send us an email at support@purelyhr.com we will be able to send you another o...

Time-Off Policies

What is a Time-Off Policy? Time-Off Policies are templates which contains a group of time-off types, each with their individual settings. Once policies are created, all time-off types within them can then be given to selected users. For instance, if by default your company allocates 10 v...

User Types, Departments, and Offices

Creating/Assigning User Types, Departments, and Offices How do I create User Types, Departments, and Offices?  Creating or Assigning User Types, Departments or Offices is an easy process.  Please refer to steps below. ...

How to login with the Welcome email?

When will I receive a Welcome email?  Upon creation of your profile, the Administrator of the account will send a Welcome Email to give you access to the system. This email expires 30 days after it's received.  This email can also be sent by the Administrator or by the Pur...

Canceling a Time Off Request

How to cancel a request that was already submitted or approved? As an Employee, Manager, or Administrator, you may be able to cancel or request a cancellation for a request that was already approved or submitted.    Here’s ho...

Azure Active Directory integration with PurelyHR

Tutorial: Azure Active Directory integration with PurelyHR In this tutorial, you learn how to integrate PurelyHR with Azure Active Directory (Azure AD).   Integrating PurelyHR with Azure AD provides you with the following benefits:...

Creating a Time-Off Request

Creating Time-Off Requests How do I submit a Time-Off Request? Single day, partial day and multi-day requests can be created and submitted in the Time-Off Module. Will the system allow me to request the same day twice? By default, the system wil...

Sending Out Welcome Email

Is the Welcome Email editable? Yes, it is possible to add a custom message to the Welcome Email before being sent out. Will this automatically be sent to the users upon creation of their account? The Welcome Email is manually sent.  All users can be sent the em...

Import or Update User Information From CSV File

Import or Update User Information From CSV File How can I Import or Update user information from a CSV file?  This tool allows you to create or update multiple users at once by uploading a single CSV file that contains your user information....

Length of Services

Create and Review Length of Service Accruals The Length of Service Accruals are used to automatically increase your user's allowance/balance or change their policy once they have reached a certain number of months/years of service within your company. As an example, an employee may get an ex...

Creating Time-Off Types

Creating Time-Off Types How do I create new Time-Off Types? Time-Off Types are used to categorize the different reasons why your employees are requesting time off. Time-Off Type examples can be Vacation, PTO, Personal Day, Si...

Time-Off Requests - Employee Permissions

How can I change what users have access to when it comes to requesting Time-Off? Learn how to change all of the permissions in the Time-Off Module by selecting Account Settings and the Time-off Request tab! Allow Partial Day Requests Here's the option you can choose from when it co...

Adding iCal Link To Google Calendar

Adding iCalendar Link To Google Calendar How can I add my Time-Off Calendar into my Google Calendar? Adding your iCalendar to Google is an easy 2 step process.  Keep in mind that you can't use the same iCalendar Feed in two separate&nb...

Read-only Data API

Read-only Data API Do you have an API we can connect to? You can use our Read-Only Data API to retrieve certain information from your account, such as time-off requests, paid holidays and special events.    H...

Cancelling your Account

Can we cancel our subscription at any time?   We at PurelyHR don't believe in long-term contracts, penalties or hidden fees.   This allows you the freedom to cancel or upgrade your accounts at any time throughout your subscription. Here’s how to proc...

View Your Allowance and Balance

View Your Allowance and Balance How can I see what my Allowance and Balance is? You can easily view your Allowance and Balance within the Time-Off module.   From the Time-off Module: Your Details...

Edit User Settings

Edit User Settings  How can I manage my user's settings?   All user settings can be added / modified / deleted by following the instructions below.    Here's how to find...

Modifying a User's Balance

Modifying a User's Balance  How can I modify my user’s balance? As an Administrator, you are able to manually add or subtract an amount of days or hours on any of the active user balances.      ...

Unable to Login into PurelyHR

If you get  "The login information provided does not match. Please try again" error message, it could be any of those reasons below: If you tried to select the Get Started link from a Welcome email older then 30 days, it will not work because the email is expired. ...

PurelyHR On Mobile

PurelyHR On Mobile PurelyHR Users can access their account on the go! Thanks to the mobile friendly design, PurelyHR works seamlessly with your mobile device so you can stay up to date anytime and anywhere.  The website launches in a web app format which gi...

Payment Information

Payment Information Can we change the payment method at any time?   YES, you can communicate with our team at support@purelyhr.com or make the changes within your account.  You can update the credit card by following these instructions. Do we have any...

User Management

User Management Where can I assign/change Managers for Employees?  This can be done both within the Staff module or within the Time-Off module.  Below find the instructions for the Staff Module. (Time-Off option can be found here) &nb...

Prorated Balance

Prorated Balance  How can I assign a prorated Balance to Users?  Upon hiring new employees, depending on how far your company is into its time-off calendar year, you might want to add prorated balances to each new employees instead of assigning t...

View Paid Holidays and Special Event Dates

View Paid Holidays and Special Event Dates How can I see what Paid Holidays and Special Event Dates my company has set? The dates that are set up as Paid Holidays and Special Events are easily viewed in the Time-Off and Staff modules &...

Banked Time Request Settings

Banked Time Request Settings We offer time in lieu for overtime hours worked.  How do we track this? Overtime or travel hours can be tracked using the Banked Time function.   Once logged into your Admin accoun...

Reminders

Reminders  Can I set up different Reminders within the Time-off Module? Reminders can be set up in the Time-Off Module by selecting Reminders on the left side.  You can specify who receives the emails as well as how many days prior for each reminder....

Calendar View Restrictions

Calendar View Restrictions  How can I change the Calendar view settings for my Employees and Managers?  Time-Off has different options when it comes to Calendar View Settings. By default, all administrators can see all requests made by all employees o...

General Account Settings

General Account Settings Where can I change my general settings for our company? Many of the general settings can be set in Time-Off by selecting Account Settings and the General tab.   Setting Description...

Change My Company Information

Change My Company Information Can I change my Company Information? The Company Information can easily be changed by following the steps below.       Once logged in as an Administrator: F...

Create Users

Create Users How can I create a user in the system?  Users can easily be created within the Staff module.   After logging in as Admin: Staff Module Staff Directory Create User...

Change Password

CHANGE PASSWORD  How do I change my password?  Changing your password is easily done from within your account.    You can change your password by going to: Staff Module A...

How to terminate a user

How to Terminate a User  How can I terminate someone by following the termination process?  The below process will show you how to correctly terminate an Employee.    Here's what needs...

User Management

User Management  Where can I assign Managers to Employees?   This can be done both within the Staff module or within the Time-Off module.  Below find the instructions for the Time-Off Module. (Staff option can be found here)...

Accruals

Accruals Where are accruals created? Accruals can be created within the Users Settings or within Time-Off Policies. What intervals can be set up for accruals? Accruals can be set up Daily, Weekly, Every X Month, Semi-Monthly or Every 2 Weeks. H...

Requesting New Features

Requesting New Features  Do you offer customized fields and features? While we don't offer individual customization, if the feature is something we think will be beneficial to our users, we may incorporate it into a future version. How can I submit a n...

Pricing

How much does it cost?  PurelyHR offers flexible pricing, with various payment methods.  What is included in the price: Support for all products through email as well as phone Maintenance Reference material to share with y...

How to retrieve your login information

Where do I retrieve my login information?   From the login page simply select "Forgot USERNAME or PASSWORD?" and follow the process below.    Here's how to set your new password: By pr...

Approving a Time-Off Request

Approving a Time-Off Request How can I approve a Time-Off request?  As an Administrator or Manager, you are able to approve any pending requests for users in your account.   Here’s how t...

Configure SSO from Salesforce

Configure SSO from Salesforce  How can I configure SSO from Salesforce? Salesforce can act as a single sign-on (SSO) provider to hundreds of web and mobile applications using standards such as SAML, OAUTH, and OpenID Connect. PurelyHR supp...

Account Settings

Account Settings  How can I change the settings for Warning approvals and reminders? You have the option to change if Admin approval is required when a Manager submits a Warning or if an Employee is sent a reminder when they have Warnings to sign....

Calendar Filter

Calendar Filter  Am I able to filter who I want to see on my Calendar?   It is possible to filter by Request Types, Time-Off Types, Users, User Roles, Office and User Departments.    Here's how...

Account Preferences

Account Preferences  Am I able to change how my personal account is setup?  You are able to change your personal preferences from within your PurelyHR account!   Once you've logged into your PurelyHR...

Approval Path

Approval Path Our Employees have multiple Managers who need to approve time-off requests.  How do I set the sequence for the approval process? Approval path settings can easily be set within the User Setting page for each user  ...

Auto Approvals

Auto Approvals How can my user have their request Auto Approved? There are multiple ways to have their requests be auto approved.    Here are all your options when it comes to automatically approving a request...

Instructions for AD FS 2.x

Instructions for AD FS 2.X  Am I able to use ADFS 2.X for single sign-on? AD FS 2.X is one of the options we have for single sign-on.   Here's the Process: Open AD FS management console....

User Profile - Profile Tab

User Profile - Profile Tab What information can be saved in the Profile Tab? Personal Details: Name, Email, Gender, Birthdate, Birthplace, Nationality, Marital Status, Marriage Date & Spouse Name Contact Details: Home Phone, Mobile Phone, Othe...

Viewing Documents

Viewing Documents  My Manager has uploaded a document into my Staff Account.  Where do I find this?   Both Shared and Private documents can be found from the Staff module.   Here's where to...

What reports are available to me?

 Reports  How many reports are available to me? There are currently twenty-six (26) reports in the system.  Some are available to Administrators only while others are available to both Managers and Administrators.  ...

Time-Off Requests - Manager Permissions

Time-Off Requests - Manager Permissions  How can I change what options Managers have access to when it comes to Time-Off Requests for their Employees? All of the permissions can be set in the Time-Off Module by selecting Account Settings and the Time-off Request...

Incorrect Manager

Incorrect Manager My manager is listed incorrectly on my account, how do I get this changed? If you noticed that one or more of your listed managers is not correct, we suggest reaching out to the administrator of the account by following the steps....

User Profile - Employment Tab

User Profile - Employment Tab  What information can be saved in the Employment Tab? Job Title, Employee ID, Hired Date, & Termination Date (An employee would need to be inactivated to have the Termination Date) User Type, Department & Off...

Violation Types

Violation Types  When creating a warning for my Employee, the reason is not showing in the Violation Types, where can I add one in? Violation Types can easily be added in within the Warnings module   To vi...

Approve, Reject, Archive, or Delete a Timesheet

Approve, Reject, Archive, or Delete a Timesheet Where do I go to Approve one of my Employee's timesheets? This is easy to do from the Timesheets section of Time-Sheet.   While logged in as an Admin or Ma...

Updating the Credit Card Information

  Here’s how to update your Credit Card information:   Once logged into the account as an Administrator  Go to the Dashboard (You can access your Account Dashboard by clicking the 4-square icon located on the right side of the top blue menu bar) Account Cre...

Create a Banked Time Request

Create a Banked Time Request  How can I submit a banked time request? A banked time request is usually used when you do overtime in exchange for time-off.      Follow these steps in Time-Off:...

Warning Types

Warning Types When creating a warning for my Employee, the correct Warning Action is not showing, where can I add one in? Warning Actions can easily be added in within the Warnings module   To view Warning A...

Overtime Rules

Overtime Rules  What is my option for setting up Overtime Rules?   You can create overtime rules to decide how overtime will be handled in Time-Sheet.  This is particularly useful for payroll calculations.   ...

Paid Holiday Alerts & Reminders

Paid Holiday Alerts & Reminders  How do I create alerts or reminders for Paid Holidays?  Alerts and Reminders can easily be set within the Time-Off Module by following the steps below. What's an Alert? An alert will have the system...

Time-Clock Report Settings

Time-Clock Report Settings Can I have Time-Off Requests and Paid Holiday showing on Timecards? You can have either one or both Time-Off Requests and Paid Holidays showing on the Timecards.     Here's how t...

User Roles

User Roles Can I change a user's role at anytime? Yes, once you're logged in as an Administrator, you can change a Manager to an Employee or vice versa.    Here's how you can change the...

Automated Reports

Automated Reports Can I have a report sent every week with the same information selected? Automated reports can be set up to send to specified people on daily, weekly or monthly intervals.  You have the choice of four reports: Time-off Details, Time-off Summary,...

Changing the Main Administrator

Changing the Main Administrator How do I change the Main Administrator?  Changing the Main Administrator is an easy process.  Please refer to steps below.      Within the Staff Module...

Time-Sheet Report Settings

Time-Sheet Report Settings  What can I customize when it comes to reports on Timesheet?    There are multiple options when it comes to customizing your Timesheet report.    Here are y...

Exporting/Downloading Report Data

Exporting/Downloading Report Data  Why would you want to download or export your data?   Simply to manipulate the data.  Since all the data provided in the system is yours, you can export or download at any time and as many times as you wish. ...

Punch Settings

Punch Settings  How can I manage my punch settings?  There are multiple options when it comes to managing your punch settings. You will see all options below.  Keep in mind that when changing those settings, there's no "sa...

Sign In with Google

Sign In with Google  What information do you collect from users when utilizing your Google Auth API?  We do not "collect" any info when using Google Auth. We are simply "comparing" your First name, Last name and Email add...

Uploading Documents

Uploading Documents We would like to upload documents for everyone in the account as well as user-specific documents, can this be done? Both Shared (Account Documents) and Private (User Documents) can easily be uploaded by the Admin within the Staff module.  Man...

Deleting a User

    How can I permanently delete a user from PurelyHR?  It is now possible to permanently delete a user into PurelyHR.  Keep in mind that this action can only be done by the Main Administrator on the account and can not be undone. Here's how...

Punching In/Out

Punching In/Out How can I punch in or out for my shift?  From your Time-Clock Module, you can track all your punches.    Here's how to punch in or out during the day: After loggi...

General Calendar Settings

General Calendar Settings  How can I change some of my General Calendar settings? Below is a list of some of the different calendar settings options.   Here's how to access your Calendar Settings...

Business Settings

Business Settings  Business settings can be created to match your company's policy. These settings affect how your employees hours are calculated in reports. Business settings can be created for the whole account, individual departments, or indi...

Submitting a Timesheet

How do I submit my timesheet?   You can view, enter time, and submit your timesheet from your Timesheets screen.  Here's how to process your timesheet: Open the Time-Sheet Module Select Timesheets on the left side of the screen Select the periods in question...

21-Day Free Trial

21-Day Free Trial How does the 21-day Free Trial work? With only a few minutes of your time, you can sign up for a free 15-day trial account, no obligations required.  Once you've created the trial account, you will have access to try any of our products for...

Special Event Dates

Special Event Dates What are Special Event dates?  Special Event Dates can be added to your company calendar to inform staff of important upcoming events. These events could be staff parties, office closures, annual meetings, etc..  You are able to de...

Email Announcement

Email Announcement Can I send an email to all staff who are set up in the system? The Email Announcement feature in the Time-Off Module will allow you to send an email from the system to all or selected members of your company.  ...

Calendar Color Coding

Calendar Color Coding How can I change the colors of the requests in the calendar? You are able to change how the requests on your calendar are color coded.    You can choose whether to sort it by User De...

Timecard Details

Timecard Details  How can I see a detailed Timecard?   Timecards are displayed and filtered for your convenience.   Here's how to display your Timecards: Time-Clock Timecar...

User Audit Trail

User Audit Trail Where can I view the changes that have occurred to a user's balance?   In Time-Off, you are able to view (and print) the Audit Trail showing all the changes that have been made to the user's balance.  This includes time that w...

Timecard Periods

Timecard Periods Can I synchronize my timecards to our pay periods?  Regular timecard periods can easily be set up for the whole account, individual departments or individual users. (Note: Department settings take precedence over account settings.  Us...

Job Codes

Job Codes  Am I able to clock in and out with specific Job Codes?   Job Codes are used to distinguish between the type of punches you are using within Time-Clock.   Here's how to record your Job...

Timesheet Format

Timesheet Format  What Timesheet formats are available to me?  Format settings can be created for the whole account, individual departments, or individual users. Department settings take precedence over account settings. User settings take precedence...

Additional Storage Space

Additional Storage We would like to store all of our HR related documents in PurelyHR.  Can we increase the storage space? We can certainly increase your storage space beyond the 100MB included with your account.  The pricing is below!...

Adding a Company Logo to PurelyHR

Adding Company Logo to Purely HR  Can I add my own company logo to the Purely HR system? The logo can be added to show in the upper left corner of all modules.  Please see below for instructions.  ...

Custom Periods

Custom Periods  Can I create customized periods into Time-Clock?  In Time-Clock, you are able to create customized date ranges for your employee timecards.  Note that custom periods are not allowed to overlap, either within an account or wi...

Bulk User Updates

Bulk User Updates Can I update information for multiple users at once? Certain information can be updated for several or all users at once using the Bulk User Update feature.   Once logged into the Admin account, f...

Time-Off Requests - Settings

Time-Off Requests - Settings Where can I change who is emailed when actions are performed on a request? Email notification settings can easily be updated within the Time-Off Module.   While logged in as Admin, foll...

Restrictions

Restrictions  What type of Restrictions can be set in Time-Off Manager?  Time-Off Restrictions can be set to limit the number of users* that are off at one time, or a block of dates that are not able to be booked off.   Time-Off Type Restri...

Change Username

Change Username Can I change my username at anytime? Yes, once you're logged in, you can change your username from the Staff Module.    Here's how to change the username:...

Privacy Policy

Privacy Policy We are committed to protecting your privacy   Your Privacy  PurelyHR, ("PurelyHR", "us" or "we"), has created this privacy policy (the "Privacy Policy") in order...

Report Settings

Report Settings  How can I change the settings when it comes to reports in Time-Off.    You are able to change multiple settings when it comes to reporting in the Time-Off Module.   ...

Module Access

Module Access  How do I remove access to certain modules from employees who don't use the module?  For example, certain users Time-Sheet and others user Time-Clock. Setting module access is easily done in the Staff Module!  ...

Account Settings

Account Settings  How can I allow users without email and/or hired date to be entered in the system?  You have the option to allow users to the system without an email address or hired date. Can I allow Managers to view all contact details on their Em...

Time-Off Account Setup Checklist

Time-Off Account Setup Checklist Where do I see the Account Setup Checklist? In Time-Off, above the Calendar, you will see a link to the Account Setup Checklist (Note: if you've selected Hide Permanently, you will no longer see this checklist on the calendar but...

Time-Sheet Setup Checklist

Time-Sheet Setup Checklist Where do I see the Setup Checklist? In Time-Sheet, at the top of the left navigation pane, you will see a link to the Setup Checklist (Note: if you've previously completed the setup, you will no longer see this c...

Terms of Service

Terms of Service  IT IS IMPORTANT THAT YOU READ ALL THE TERMS AND CONDITIONS CAREFULLY. All users of this Website agree that access to and use of this Website is subject to the following terms and conditions and other applicable law. If you do not agree to these ter...

IP Restrictions

IP Restrictions  How do we restrict users from punching in and out when they are not in the building? IP Restrictions can easily be set up from the Time-Clock module.   Here's how to set the restrictions:...

Administrator Settings

Administrator Settings  How can I change my Administrators Settings?  There are options that can be changed when it comes to Administrator Settings.   Notifications Emails Settings System Notifications Emails...

How to use coupon codes on PurelyHR GO

PurelyHR GO    How to use your coupon code for Hotels.com: First, you need to copy the coupon code PURELYHR6 on the Hotels.com portal inside PurelyHR GO. Once the code has been copied to your clipboard, click on any of the Ho...

Access to Online Invoices

Access to Online Invoices  Can we retrieve our invoices from our account? Yes, you can access your Invoices at any time from your Dashboard.   Here's how to retrieve your invoices: ...

Staff Setup Checklist

Staff Setup Checklist Where do I see the Setup Checklist? In Staff, at the top of the left navigation pane, you will see a link to the Setup Checklist (Note: if you've selected Permanently Hide the Checklist, you will no longer see this ch...

Create New Timecard

Create New Timecard  How can I create a Timecard?  Time-Clock allows you the ability to create new Timecards manually.    Here's how: Time-Clock Timecards New Time...

Modifying a User's Accrual Dates

A Modifying a User's Accrual Dates How do I modify an accrual date to match my pay periods? By default, the policy will begin to accrue based on the date the policy is assigned.  However, you can change this date or skip a date if a user is going to be missi...

What Browser / Browser Version am I using?

What Browser / Browser Version am I using?  How can I find out what browser and what version of the browser I am currently using?  By simply following this link, you are able to determine that information!    

Warnings Setup Checklist

Warnings Setup Checklist  Where do I see the Setup Checklist? In Warnings, at the top of the left navigation pane, you will see a link to the Setup Checklist (Note: if you've selected Permanently Hide the Checklist after all items have been reviewed, yo...

Business Settings

Business Settings  Business settings can be created to match your company policy. These settings affect how your employees hours are calculated in reports. Business settings can be created for the whole account, individual departments, or individual...

Software Updates

Software Updates  How often is PurelyHR updated? PurelyHR is updated as new features are introduced or improvements are made to existing features.  This can be every few weeks. How can I see the latest updates/new feature from PurelyHr? Our late...

Create and Send a Warning

Create and Send a Warning How do I send a Warning for an employee who shows up late? Warnings for various violation types can be easily created within the Warnings module.   To create a warning, log into your Manag...

Time-Clock Setup Checklist

Time-Clock Setup Checklist   Where do I see the Setup Checklist? In Time-Clock, at the top of the left navigation pane, you will see a link to the Setup Checklist (Note: if you've previously completed the setup, you will no longe...

Time-Sheet Notification Settings

Time-Sheet Notification Settings  What kind of email notifications are my Managers and Employees able to receive from the Time-sheet Module?   In Time-Sheet, there are two emails notifications available.   ...

Details Report

Details Report Am I able to see a report of my (or my users) punches from the previous month? This information can be viewed within the Details Report   Here's where to find the Details Report:...

My Warnings

My Warnings  What happens when a Manager or Administrator submits a Warning for me? You can view your warnings and sign them directly in the Warnings module.   Here's the Process: Click...

Package Change

Package Change  How to Upgrade or Downgrade your package plan?   PurelyHR offers you the convenience of upgrading and downgrading your user package plan whenever it is convenient for you.  You have the option to do this directly from your account....

Adding / Editing a Punch

Adding / Editing a Punch Can I edit my timecard? Depending on your account settings, an Employee may edit their own timecard or a Manager may edit their Employees timecards.   How to Add a Punch to your Timecard:...

Team Calendar

Team Calendar  Where can I see an overview of the hours my users have worked? In Time-Sheet is it possible to see your Team Calendar into your Navigation Menu.    Here's where to see the Team Cal...

Entering Time on a Timesheet on Behalf of a User

Entering Time on a Timesheet on Behalf of a User  Am I able to enter time into a Timesheet on behalf of an Employee?  In Time Sheet, you are able to create a timesheet and enter hours worked on behalf of your employee.  You are also able to approve the...

Summary Report

Summary Report We need to print a report of all the timecards during our pay period, how can this be done? A Summary report can easily be exported or printed from the Time-Clock module, by following the steps below.  ...

Audit Trail

Audit Trail How can I see what changes have been made to a user punches?  You are able to see these details within the Audit Trail.   Once logged in as a Manager or Admin, follow these steps:...

Custom Periods

Custom Periods  Can I create customized periods in Time-Sheet?  In Time-Sheet, you are able to create customized date ranges for your employee's timesheets.  Note that custom periods are not allowed to overlap, either within an acc...

Schedule Templates

Schedule Templates  Can I create multiple schedules to apply to different groups? Schedule templates can be created and applied to many users.   Here's how to Create a Template: Time-Clock...

User Settings Overview

User Settings Overview How can I know what kind of setting my users are assigned to? Each user's individual settings can be easily viewed    Here's how to review the user's settings:...

User Profile - Notes

User Profile - Notes Where can I input information about my Employees, such as who is First Aid trained, so that Managers and Admins can see this in their profile? The Notes tab within the Staff Profile allows you to input notes that can be visible to Administrators...

Payment Declined

Payment Declined  What happens if I receive a Payment Declined email?  Your payment details require updating.    Here's how to update your credit card information if needed:...

Reject, Approve, Archive or Delete Timecards

Reject, Approve, Archive or Delete Timecards  Where do I go to Approve one of my Employee's timecards? This is easy to do from the Timecards section of Time-Clock   While logged in as an Admin or Manager:...

Approving a Time-Off Request by Email

Approving a Time-Off Request by Email  How can I approve a request by email?  When a time-off request is created or requested to be canceled, an email is sent to the managers.  Within the body of this email, you have the option to include quick links f...

Termination Process

Termination Process  How can I modify my Termination Process to my needs?  PurelyHR offers administrators a guided process for terminating employees. The available Termination Types (e.g. "fired", "lay-off", etc.) and Te...

User Schedules

User Schedules  Where can I see what schedules my users are assigned? User schedules can be viewed, created, and applied from the User Schedules screen.   Here's how to add user schedules:...

Reliable Service

Reliable Service  We are committed to providing the highest level of service and operational transparency.  PurelyHR solutions guarantee 99.5% uptime, which is one of the benefits of a cloud solution.  We monitor your service around-the-clock to ensure you c...

Emergency Back up

Is our Data Backed up in Case of EMERGENCY?   Yes, our data is backed up every 30 minutes.  We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk fails nothing...

Tracking Lateness

Tracking Lateness  I want to be able to record my Employees as coming in late without requiring them to punch in and out.  Is there a way to note this?  Admins or Managers are able to note lateness within their Staff profile and make this note visible...

User Profile - Compensation Tab

User Profile - Compensation Tab  What can I track in the Compensation tab? The Compensation Tab can list both the Current Salary, Salary Type, & Currency as well the Salary and Bonuses History of the user.  ...

Company Values

Company Values  Create and manage all the values your company abides by, which can be supported by your staff. Company values are a great way to engage your staff and make sure they are aware of the values the company abides by....

Security

Security  When you use PurelyHR, you entrust us with sensitive information about your company and your employees and rely on us to keep all this data safe. Be assured that we take this responsibility very seriously. We guarantee a high-level of security by using firew...

Skills

Skills Create and manage all the various skills you want to track for your employees. Be creative when adding skills - it's a great way to engage your team. You never know who's the local ping pong expert!  ...

Notification Settings

Notification Settings How can I modify what type of notifications are sent from the Time-Clock module? All notification settings can easily be managed in the Account Settings.   Once logged in as Admin, follow thes...

Cloud Based Software

Cloud Based Software  We know data is critical to your business, which is why our products are fully accessible from anywhere, at all times.  Our fully-redundant cloud environment is maintained by a professional team.  Our secured infrastructure is monitored...

Adding iCal to Mac

Adding iCalendar Link to Mac   How can I add my Time-Off Calendar into my Mac calendar? Adding your iCalendar to Mac calendar is an easy 2 step process.     Here’s how you can re...

Software Purchase

Software Purchase  Can PurelyHR be purchased to be hosted on our own server? No, PurelyHR programs can only be used as a hosted solution.  We are subscription based and not for purchase.  

Administrator Restrictions

Administrator Restrictions What are Administrators Restrictions?  Restrictions can be applied to administrators to prevent them from managing all users in your company. You can restrict them from only managing users from specific offices and depa...

Affiliate/Referral Program

Affiliate/Referral Program Do you have an affiliate program or referral program? We do not have any sort of referral program at this time.  

OneLogin

OneLogin Does PurelyHR have the option to log in securely with OneLogin? PurelyHR does have the ability to log in through OneLogin.    What benefits does OneLogin provide? ...

SSL - Secure Sockets Layer

SSL - Secure Sockets Layer What is SSL? SSL, which is an acronym for "Secure Sockets Layer", is a cryptographic protocol that provides security for communications over networks such as the Internet. Will it keep my communications secure? SSL al...

How to clear or enable cookies?

How to clear or enable cookies  If you're experiencing issues using PurelyHR, a good way to troubleshoot is to clear your cookies and then visit the site again. Clearing your cookies helps to refresh your browser and can improve its speed and performance....

Exporting Personal Data

Exporting Personal Data  As an Employee, am I able to export my personal information from PurelyHR? Yes, we now have the option to export your personal information into a CSV file.    Here's how...

Track Breaks and Lunch

Track Breaks and Lunch  Can my employees record their Break and/or Lunch?  Yes, employees are able to punch in and out for Breaks and Lunch during a work day.    Here's how to enable these...

Overtime Rules

Overtime Rules Can I assign different overtime rules to different users?  An overtime rule can be applied to specific users or specific groups.  Users can have one rule applied to them, daily or weekly.  Applying a rule to a user will replace any prev...

Attendance Report

Attendance Report Is it possible to report on employee attendance?  Certainly! The Attendance Report will give you an overview of everyone's attendance for a selected period of time.    Here'...

Timecard Approval

Timecard Approval Can I have different approval settings for different users? Approval settings can be created for the whole account, individual departments or individual users.  Department settings take precedence over account settings.  User settings take...

Allow Managers to Edit Timesheets

Allow Managers to Edit Timesheets  Does a Manager have the ability to Edit an Employee's Timesheet?  By default, only administrators have the ability to edit and delete timesheets but it is possible to allow your Managers to edit their own Employees Tim...