If you've logged in before and forgot your username or password simply select the "Forgot USERNAME or PASSWORD" link on the login page and follow the instructions below.
After clicking the password reset link, enter your email address and select retrieve. You will then receive an email with instructions on how to reset your password. Note: The email entered here has to match with the email on your profile.
From the email, select the "Reset Password" link
Create a new password. The password requirements are:
Must be more than 8 characters long
Must be less than 20 characters long
May not contain more than three repeating characters
Must contain one or more numbers
Must contain at least one lowercase letter
Must contain at least one uppercase letter
From there, enter your CompanyID, username and the new password you just created. Your CompanyID and username can be found in the Password Reset email.