Last Update: November 18, 2019 2:28 PM

How to Retrieve Your Login Information

How do I retrieve my login information?  

If you've logged in before and forgot your username or password simply select the "Forgot USERNAME or PASSWORD" link on the login page and follow the instructions below. 

  1. After clicking the password reset link, enter your email address and select retrieve. You will then receive an email with instructions on how to reset your password. Note: The email entered here has to match with the email on your profile. 
  2. From the email, select the "Reset Password" link
  3. Create a new password. The password requirements are:
    • Must be more than 8 characters long
    • Must be less than 20 characters long
    • May not contain more than three repeating characters
    • Must contain one or more numbers
    • Must contain at least one lowercase letter
    • Must contain at least one uppercase letter
  4. Select "Submit"
  5. From there, enter your CompanyID, username and the new password you just created. Your CompanyID and username can be found in the Password Reset email.
  6. Select "Sign in"
You can also reach out to your account administrator or email to request a new Welcome Email with a password reset link. 
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