How to retrieve your login information
Where do I retrieve my login information?
From the login page simply select "Forgot USERNAME or PASSWORD?" and follow the process below.
Here's how to set your new password
- By providing your email address and selecting retrieve, you will receive an email containing instructions on how to reset your password.
- From the email select the link "reset password" it will redirect you to the screen below, you will need to create and confirm your new password.
- Select "Update"
- After this is done close the window.
- From there you will be able to enter your CompanyID, your Username and the new password you previously created. (The CompanyID and Username can be found in the Password Reset email)
- Sign in
If those steps didn't do the trick simply reach out to your Administrator or send us an email at firstname.lastname@example.org requesting a new Welcome email.
The Welcome email can also be used to reset your password.