Troubleshooting missing accruals
Sometimes you may need to add a new employee to PurelyHR after their initial hire date. This is especially important for companies using accruals.
Important: Accruals cannot be backdated. Accruals will only occur moving forward from the assigned date.
Step 1: Add the New Hire
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Follow this guide: PurelyHR How to Create a User when Using Time-Off
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After adding the user, you may need to manually adjust balances if any accruals were missed.
Step 2: Confirm Accrual Dates
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Go to Time-Off Module → Manage Users → Edit User Settings.
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Select the Balance Accrual tab.
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Verify the next accrual date.
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If incorrect, click Edit, set the proper Accrual Start Date, and save changes.
Step 3: Confirm or Adjust User Balance
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Go to the Balance tab.
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Click Edit.
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Enter the correct number of hours or days.
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Click Save.
Step 4: Calculate Missing Accruals
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Multiply the amount that would be accrued by the number of missed accruals.
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Add this total to the user’s balance.
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Optionally, add a note in the Message to User field explaining the manual adjustment.
Step 5: Need Help?
If you encounter issues, email support@purelyhr.com for assistance.